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Terms & Conditions

WE “MULTI RC SHOP” WOULD LIKE YOU TO PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY.  THESE TERMS AND CONDITIONS APPLY TO ALL TRANSACTION WITH YOU (BUYER) WHEN YOU SHOP WITH US.

 

Jurisdiction
Any transaction between you (Buyer) and us / Multi RC Shop / (Seller) are governed by the laws of Singapore and subject to the jurisdiction of the Singapore courts.

 

Acceptance of orders
Multi RC Shop shall take orders made through the online store provided that order transaction is fully completed and PAID; where you (buyer) will receive an email confirming your order with us.  This confirmation will be the legal binding agreement between us. (Please read the Registered Airmail shipment for more details)
 
For international delivery, we shall airmail item to you so long as the courier service company that we engaged is/are able to deliver to your location.  In the event where our courier service company is unable to deliver your item to your country, we reserve the right to cancel your order.  If payments had been made to us, we will refund it to you accordingly.

Please note that we do not deliver to P.O. Boxes. In the event where the addresses provided is a P.O. Box, we reserve the right to cancel your order.  If payments had been made to us, we will refund it to you accordingly.
Payment methods

Multi RC Shop accepts payment via Paypal, Bank transfer or Western Union.  Only upon clearance of monies shall Multi RC Shop proceed with delivery of your item.  For non-payment of purchases after 7 days, Multi RC Shop reserves the right to pursue legally or cancel the order without prior notice to the buyer.

Pre-Order or out of stock items delivery?
We unable to provide a specific date as we are trying to get the best value product with this arrangement with the factory. If you are not accepting this condition or need the item urgently, please dont log in your order to avoid disappointment. By confirming your order, you agree to accept the waiting time that is dependant on the supplies.

Availability of Products
We strive to ensure that our stock take is up-to-date.  However, we cannot guarantee that our products are available for immediate delivery.  We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order.  In the event where your purchased item(s) become temporary unavailable, Multi RC Shop shall inform you where you can either wait for the item to be available so that delivery can be made or cancel the order where Multi RC Shop shall refund to you accordingly.  If your purchased item(s) become permanently unavailable, Multi RC Shop reserves the right to cancel your order where you will be informed and refunds shall be made to you accordingly.  Multi RC Shop may also offer you suitable alternative item(s).

Picture shows on the website are for illustration only. The actual specification and quantity must follow the given text specification or quantity description. 

Prices & Taxes
Prices quoted on our site is in Singapore Dollars and only includes price for item and price for delivery to your preferred address.  For any import (import tax, local tax, government tax and other administrative charges) taxes imposed by your country of delivery; it will be your responsibility to pay them. All prices of shipping do not include insurance.

Delivery
After payment has been made, Multi RC Shop shall dispatch your order within 5 business days.  Whilst we make every effort to dispatch your items within such timelines, some delays may be unforeseeable.  Once your item is handled by the local delivery company or DHL or other Express services, we will send your delivery tracking information to you.  Multi RC Shop shall not be liable for the delivery timeline taken by either the local delivery company, DHL other other Express services to you.  If you have any issues on the status of your item, you can always contact us.

You agree to also allow us to share your information required for shipping to either our local courier company or Express service.

Airmail (Registered)
For international delivery, item will take approximately 2 - 4 weeks to reach you (depending on your location).  For local delivery, item may take up to 1 week to reach you.  We engaged a reliable local courier company for this service.  We shall not be liable for the delivery timeline taken by this company. Please also note that the shipment do not includes insurance. If you want to insured the delivery, please inform us in advance by email before the item shipped and we will advise the extra fee accordingly subject to the acceptance of postal company. We shall not be liable to any miss or lost shiipment once we provided the tracking number. In the event of lost/damage shipment, we will assist in submitting the claim on yur behalf to the postal company, please also note that Registered Airmail claim is at Maximum of S$68. Refer below for the FAQ from www.singpost.com.sg:

http://www.singpost.com/send-documentparcel/registered-article/53-personal-needs/send-documentparcel/422.html#8

Q8: How much will I be compensated if my registered article gets lost?

The maximum liability of SingPost for other contents is limited to S$68.00 per article or the declared value of the content, whichever is lower. You may purchase insurance offered by SingPost's insurers, if required.
 

Express shipping
We offer an express delivery service with EMS/DHL/Aramex to both International and Local deliveries.  For this service, you will have to pay the amount that is displayed upon check-out.  For international delivery, item will take approximately 1 week to reach you (depending on your location).  For local delivery, item may take up to 3 days to reach you.  We shall not be liable for the delivery timeline taken by this company.

Missing, Exchange or Return Policy
Items that have been laundered or altered in any way cannot be accepted for exchange or return. Reporting of Missing, Return or exchange must be done within 7 days from receiving item and subject to 30% re-stocking fee. 

When returning products to us for refund or exchange, you must pay for the appropriate postage costs.